Accomplished IT Specialist, A+ Training, MCSE Training, and Cisco CCNA and CCNP 1 and 3 Training, offering nearly twenty-five years of skill and experience. Innovative technical thinker and hands-on leader with the ability to propose tactical IT solutions, maintain effective cross-departmental communications, build functional, hard-working teams, and provide technical support and training. Confident and attentive communicator who builds relationships with customers, vendors, and upper management. Displays self-assurance in high pressure situations and delivers expertise in:
Network Administration Technical Troubleshooting Network Infrastructure Design Server & Client Hardening OS Conversion & Upgrades Virtual Circuit Configuration Remote Administration Event Log Auditing MSI Deployment & GPOs Check Point Firewall Level I Engineering Sr. Project Management
One communications inc. 2006 – Present Marlboro, Massachusetts Network Access Technician
Responsible for the resolution of highest priority external client troubles in a fast paced technical support environment. Driven by an SLA driven repair expectation of <6 hour time to resolution for premier service client troubles. Duties include comprehensive troubleshooting of facility, service and feature based issues using T1 delivery methods on a converged voice and data network with focus on resolution techniques for a wide range of issues affecting the delivery of business class Voice and Data services.
Experience with data networking, including testing and troubleshooting in an operational environment, and utilizing networking skills in a diverse multi-vendor, multi-faceted, data/voice converged network.
Knowledge of DS1, DS3, multiplexing, xDSL, ATM, TDM. Proven customer service and Internet support experience. Strong communication and coordination skills in an escalated multi-vendor environment. Experience with setup and configuration of CSU/DSU devices.
Commonwealth of Massachusetts 2005 – 2006 Department of Corrections, Shirley, Massachusetts Computer School Instructor
Teach 25-30 inmates computer and electronic skills in a classroom and workshop environment using the CompTIA A+ Certification guidelines. Computer instruction includes basic and advanced hardware and software troubleshooting and installation. Electronic instruction includes basic component theory and identification along with schematics. Key Achievements: Helped inmates to acquire skills for the real world. After being released, a recent student obtained a job repairing PCs.
Comm-tract/CTC communications, Waltham, Ma 2001-2002 Network Operations Center Support Engineer Level I Engineer responsible for training of new employees in using Cisco Wan Manager, Telnet session, MetaSolv and building PVC’s. I provided customers with Data and Internet service. While preparing all large and complicated network swap outs, installations and service activations, I was one of the senior members of the rehoming of customer services off the Verizon copper lines and onto CTC Fiber Optic Network and verified customer connectivity Key Achievements: Configured Cisco Routers Performed T1 testing with Verizon Assigned IP Addresses to Cisco routers through Metasolv
wwwhoosh, inc. Watertown, Ma 2000-2001 Network Systems Technician Provided network support from the DSL line to all of the server and desktops. I was the System Administrator for 6 Dell 2450 servers (Firewall Server, 3-File and Print Servers, 1-Exchange Server and 2-SQL Servers.) using Windows Server 2000 technology Key Achievements: Desktop support for all Dell desktop and notebooks operating Windows 2000 Professional Edition Created and maintained user accounts and network directories Created and maintained DHCP servers Configured and maintained Cisco 2948G-L switch Installed and configured Check Point Firewall Liaison between company and Vendors
Interstate Technical Services , Nashua, NH 1997-2000 PC Systems Technician Provided technical support for the HP Vectra XU, Kayak XU, XA and XA-S series of PCs in a Client/Server networking environment. I supported HP, LH2, LH3 and LC2000 Series of NetServers. Key Achievements: Configuration of Switches, Hubs, Media Translators, Disk Drives, Raid Controllers Installation and support of Windows NT,4.0 Workstations, Windows NT 4.0 Servers, Visual C++, HP SuperStore tape softward, HP JetAdmin, HP TopTools, RAS and UPS services digital equipment corp , Marlboro, Ma 1977-1996 Consultant Technician Recommended and certified a 400 MHz VAX server in a PC enclosure to meet FCC and CE class A limits enabling the company to sell it as a product. I was selected to consult with a PC company in Italy to resolve EMC problems between a network and PC which enabled both companies to sell both products. Key Achievements: Established and coordinated EMC test procedures for the company’s French subsidiary for the purchase of PCs and PC options. Selected as a corporate liaison with Tandy Corporation to coordinate test procedures for the purchase of PCs and peripherals purchase for resale. Educational Background Cisco IT Essentials – Mount Wachusett Community College (2006) Cisco CCNA 1,2,3 and 4 - Mount Wachusett Community College (2006) Cisco CCNP Building Scalable Cisco Internetworks - Mount Wachusett Community College (2007) Cisco CCNP Building Cisco Multilayer Switched Networks - Mount Wachusett Community College (2007)
Microsoft Certified Systems Engineer Course – Clark University, Framingham Ma. (1997) A+ Certification Installing & Configuring Microsoft Windows 95 Network Essentials Administering Microsoft Windows NT 4.0 Supporting Microsoft Windows NT 40. core Technologies Internetworking with Microsoft TCP/IP on Microsoft Windows NT 3.51 Supporting Microsoft Windows NT 4.0 Enterprise Technologies Supporting Microsoft Internet Information Server 2.0 Core Technologies of Microsoft Exchange Server 5.0